All transactions conducted through www.connexahome.com require immediate payment via our encrypted checkout system to ensure the highest security standards for your premium furniture investments. We accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your payment must be fully authorized and cleared through our financial institutions before we initiate the meticulous quality verification process for your selected luxury furniture pieces. In exceptional circumstances where payment authorization encounters complications, we retain the right to cancel your order without advance notification. For our international clientele engaging in cross-border transactions, please be aware that currency conversion charges may apply according to your financial institution's policies. All transactions are processed in US dollars, and any bank-imposed foreign transaction fees remain the responsibility of the purchaser. We maintain stringent fraud prevention measures and may occasionally request additional verification for high-value orders to protect both parties from unauthorized transactions.
Following successful completion of your purchase, you will automatically receive a comprehensive order confirmation email delivered to the address you provided during the checkout procedure. This document serves as your official purchase receipt and includes exhaustive details regarding your selected premium furniture items, including specific product dimensions, material specifications, finish options, complete pricing breakdown, and projected shipping timeline. We emphatically recommend scrutinizing this confirmation with utmost care as it constitutes the legally binding agreement governing your acquisition of our sophisticated home and office furnishings. Should you identify any inconsistencies or require modifications, please immediately contact our dedicated customer service team at [email protected] within 48 hours of order placement to ensure timely resolution. This extended verification window accommodates the complex nature of custom furniture orders and allows for thorough review of your investment in our designer collections.
While we employ advanced real-time inventory management systems across our collection of premium bookshelves, executive desks, decorative benches, and mirrored wardrobes, occasional overselling situations may arise due to the handcrafted nature and limited production runs of our designer furniture pieces. In such rare instances where inventory discrepancies occur, we will proactively notify you via email within 72 hours of purchase with detailed explanations and alternative solutions. You may elect to await replenishment of the specific item (typically requiring 3-4 weeks for artisanal craftsmanship) or receive a comprehensive refund processed through your original payment method. We cannot guarantee continuous availability of any particular wood finish, custom configuration, or design variation showcased on our digital platform. All luxury furniture pieces remain subject to prior sale until your order undergoes complete quality assurance inspection and receives final shipping authorization from our fulfillment center.
Orders for our premium furniture collection typically necessitate 5-7 business days for meticulous processing and quality validation before shipment commencement. During seasonal peaks, holiday periods, or special promotional events, this processing duration may extend to 7-10 business days to maintain our uncompromising quality standards. Following dispatch, domestic deliveries generally arrive within 10-18 business days via white-glove shipping service, while international shipments may require 21-30 business days contingent upon customs clearance procedures and destination requirements. You will receive an elaborate shipping confirmation email containing tracking details and specialized handling instructions when your furniture departs our climate-controlled warehouse. Please acknowledge that we cannot assume responsibility for transit delays instigated by carrier logistical challenges, weather complications, or customs authority inspections, though we will actively assist in resolution efforts.
We accept returns within 30 days of delivery confirmation for store credit or product exchange, provided the items remain in pristine, unused condition with original protective packaging intact and all certificates of authenticity present. Custom-configured furniture, clearance items, and specially ordered pieces are excluded from return eligibility. To initiate a return procedure for eligible items, please contact [email protected] with your complete order number and detailed explanation for the return request. Our customer service representatives will provide comprehensive instructions and, when applicable, arrange for specialized furniture pickup through our premium logistics partners. Refunds for authorized returns will be processed within 14 business days following our quality inspection team's receipt and verification of the returned merchandise. Customers bear responsibility for return shipping expenses unless the return stems from verified damage or inaccuracies in our fulfillment process.
All pricing for our luxury furniture collections appears in US dollars and incorporates applicable value-added taxes where mandated by jurisdictional regulations. We reserve the prerogative to adjust pricing without preliminary notice in response to raw material cost fluctuations, currency exchange rate variations, or supplier pricing modifications. If you completed your purchase preceding any price revision, you will be charged precisely the amount displayed during your checkout procedure. Promotional discounts and special offers cannot be combined unless specifically indicated in the promotion terms. International customers should note that any import duties, customs tariffs, or governmental taxes remain the exclusive financial responsibility of the purchaser, and we recommend consulting local customs authorities regarding potential additional charges before placing international orders.
For any inquiries concerning your premium furniture purchase, delivery coordination, or after-sales support, please contact our specialized customer service team at [email protected]. We customarily respond within 48-72 hours during standard business days to ensure thorough attention to your luxury furniture requirements. When corresponding with our support team, please include your complete order number and relevant correspondence details to facilitate efficient resolution of your inquiry. Business Address:
