At www.connexahome.com, we prioritize meticulous delivery for our premium furniture collections. Our shipping procedures are carefully engineered to balance precision with the protective handling your luxury home and office furnishings deserve, ensuring they arrive in pristine condition while maintaining realistic timelines for complex furniture logistics.
All furniture orders undergo comprehensive quality inspection and specialized protective packaging within 3–5 business days after payment confirmation. During peak seasons or new collection launches, processing may extend to 5-7 business days to ensure each bookshelf, desk, decorative bench, and mirrored wardrobe meets our exacting standards. You'll receive detailed email notifications at each preparation stage, including immediate alerts if any unexpected delays occur beyond our standard processing timeframe.
Transit begins after your furniture order departs our specialized warehouse facility. Domestic shipments (U.S.) require 7–15 business days via standard furniture delivery service. International destinations (Canada, UK, EU, Australia) require 14–21 business days, accounting for customs inspections and our commitment to damage-free transit for large furniture items. These extended timeframes reflect our partnership with premium carriers who handle luxury furniture with specialized equipment and white-glove care protocols.
Available shipping destinations include: United States, Canada, United Kingdom, European Union nations, Australia, Japan, and select Middle Eastern countries. Complete destination lists appear during checkout based on current furniture logistics partnerships and regional delivery capabilities.
We are pleased to offer Free Shipping (US$0 shipping fee) on all orders with no minimum purchase required. Shipping Fee: US$0 (no hidden costs). Shipping Method: All orders are shipped via our standard shipping service. Processing Time: Orders are processed within 1–3 business days. Delivery Time: Standard delivery takes approximately 7–15 business days, depending on the destination. Coverage: Free shipping applies to all regions we currently ship to. Every order qualifies—enjoy shopping with absolutely no shipping charges.
Domestic Orders: 7–15 business days
International Orders: 14–21 business days
All orders are shipped via standard furniture shipping, completely free of charge — no conditions, no thresholds.
Orders are typically processed within 3–5 business days before being dispatched.
Delivery times are estimates and may vary depending on destination, local delivery services, customs processing for furniture, and external factors.
A shipping confirmation email with specialized furniture tracking information will be sent once your order ships.
We are committed to offering transparent, hassle-free furniture shipping — every order ships free, always.
All cross-border furniture shipments include prepaid VAT/GST for EU/UK/Australia orders over $300. For other destinations, customers are responsible for duties/taxes and furniture-specific import regulations. Unclaimed furniture parcels incur a $25 restocking fee plus a $75 return shipping fee due to specialized handling requirements. We strongly recommend consulting your local customs office before ordering high-value furniture items to understand applicable import regulations.
We require adult signatures for all furniture deliveries due to the size and value of our products. Three delivery attempts will be made before items return to our facility. Reshipment fees apply ($45 domestic/$125 international) for furniture redelivery. For security and insurance reasons, we cannot deliver to parcel lockers or freight forwarding addresses for large furniture items.
Detailed tracking links with specialized furniture transit monitoring are emailed upon dispatch, including temperature/humidity monitoring for wood products and glass components. Our furniture concierge team at [email protected] provides personalized delivery updates upon request, including customs clearance assistance and delivery coordination for international furniture shipments.
Custom-configured furniture pieces require 21–28 business days for specialized production before shipping. Holiday closures (December 24-January 2) pause all furniture shipments. Weather-related delays automatically trigger protective storage at our climate-controlled partner hubs until safe transit conditions resume for delicate furniture components.
