Every Connexa Home order undergoes rigorous quality inspection to meet our premium standards for bookshelves, desks, decorative benches, and mirrored wardrobes. As many pieces involve custom craftsmanship, order processing typically requires 3-5 business days—extended compared to mass-produced furniture retailers. During peak seasons, processing may extend to 5-7 business days. Order cancellations are exclusively accepted within 24 hours of purchase via email to [email protected]. Beyond this period, your furniture enters our specialized production workflow and becomes non-cancellable, though our generous return window provides ample reconsideration time for your home or office investment.
We guarantee the superior quality of our designer furniture collections. Unused items in original condition with all tags attached may be returned within 21 days of delivery—significantly longer than typical furniture retailers. For exchanges of premium items like solid wood desks or custom-finished wardrobes, we allow 30 days to accommodate potential shipping complexities. Initiate returns through www.connexahome.com and select your preferred exchange option. Please note: Custom-configured items, personalized pieces, and clearance products marked "Final Sale" are permanently excluded from return eligibility to maintain our artisanal standards.
To uphold our luxury furniture integrity, returned items must satisfy strict criteria: (1) Exhibit zero signs of assembly, usage, or modification (2) Contain all original packaging including Connexa Home protective wraps, hardware kits, and assembly manuals (3) Maintain flawless structural and surface conditions. Our quality team performs comprehensive five-point inspections upon return receipt. Items failing inspection due to assembly marks, scratches, or missing components will be shipped back to you at your expense within 14 business days, accompanied by a detailed condition assessment report.
Refunds require 10-14 business days after we receive and verify your returned furniture—this extended duration ensures thorough inspection of each component's craftsmanship. The refunded amount excludes initial shipping charges and any return transportation fees. For payments processed through PayPal or credit cards, allow an additional 3-5 banking days for financial institution processing before the refund reflects in your account statement.
Customers assume return shipping costs unless the return stems from our error (incorrect item or manufacturing defect). We strongly recommend insured, tracked freight services for furniture returns—Connexa Home cannot assume liability for return shipments lost in transit. For exchange orders exceeding $500 in value, we provide prepaid specialized furniture shipping labels (with applicable deductions from your refund if labels go unused).
Report manufacturing defects or transit damage within 10 days of delivery by emailing [email protected] with detailed photographs/videos documenting the issue. We will coordinate complimentary return freight and prioritize replacement (subject to workshop availability) or process a comprehensive refund including original shipping expenses. This policy exception demonstrates our unwavering commitment to furniture excellence and customer satisfaction.
Custom-sized bookshelves, made-to-order desks, and personalized wardrobe configurations constitute final sales. For holiday period purchases (November 20 - December 31), the return window extends through January 31. Corporate/bulk orders operate under separate contractual agreements. Connexa Home reserves the prerogative to decline returns from clients demonstrating excessive return patterns (exceeding 35% of total orders) to maintain sustainable craftsmanship practices.
For return authorization or policy clarifications, contact our Furniture Concierge at [email protected] (response within 48 business hours). Always include your order number and visual documentation for damaged items. Visit www.connexahome.com for real-time chat assistance during standard business hours EST.
