Our furniture collections feature meticulously crafted pieces with limited availability to ensure exclusivity and superior quality. Should an item become unavailable after your purchase due to high demand or material constraints, we will notify you within 3 business days with these tailored options: (1) priority access to our upcoming collection featuring complementary designs, (2) immediate full refund processed through your original payment method, or (3) store credit with a 15% bonus value for future purchases. This approach reflects our dedication to craftsmanship over mass production while honoring our customers' investment in premium furniture.
All prices are displayed in USD and finalized at checkout. We maintain transparent pricing that reflects the premium materials, skilled craftsmanship, and sophisticated design inherent in every piece. In exceptional cases of pricing discrepancies (such as a $1,200 bookshelf listed as $120), we reserve the right to cancel orders and will notify you within 3 business days. For any canceled orders due to such errors, we offer a 20% discount code as compensation for the inconvenience, maintaining our brand's commitment to fairness and integrity.
Each furniture order undergoes thorough quality inspection and specialized packaging to ensure safe transit. Standard processing requires 3-5 business days, while during peak seasons processing may extend to 5-7 business days. You will receive comprehensive tracking information via email once your shipment is dispatched. For custom-made items requiring additional craftsmanship time, such as personalized finishes or specific dimensions, estimated production timelines will be clearly displayed during checkout to manage expectations appropriately.
We partner with premium shipping carriers specializing in furniture transport to guarantee your investment arrives in pristine condition. Domestic shipments typically require 10-18 business days after processing completion, while international deliveries may take 18-28 business days. All international shipments include comprehensive customs documentation with accurate product descriptions and valuations to prevent border delays - essential for our global clientele investing in heirloom-quality furniture pieces.
We accept returns within 30 days of delivery for store credit or exchange. All items must be in original, unused condition with all protective packaging intact and original tags attached. Return processing may take 12-15 business days after we receive your shipment at our facility. For quality assurance, all returned furniture undergoes meticulous inspection before approval. Custom-made items and final sale products (clearly marked during purchase) are excluded from returns to maintain the integrity of our bespoke furniture service.
All design elements, including product blueprints, technical specifications, manufacturing techniques, and visual content are protected intellectual property. Unauthorized commercial use, including replicating our distinctive furniture designs, manufacturing methods, or using proprietary imagery for third-party sales is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's unique design philosophy and maintain the exclusivity of our furniture collections in the marketplace.
Our furniture specialists are available via email at [email protected] for design consultations, technical inquiries, and after-sales support. Response time is typically within 2-3 business days (may extend to 5 days during high-volume periods). For urgent matters concerning existing orders or delivery arrangements, please include your order number in the subject line. We believe in providing thoughtful, comprehensive support that matches our meticulous approach to furniture design and customer satisfaction.
